Introduction
This is an on-going temporary position, suitable for candidates who are immediately available.
We’re a growing business and are keen to find temporary applicants who enjoy working within a collaborative and busy environment
The Service Desk Team are the face of IT and providing a personal touch is important to us. Together we look to build trust and relationships with our colleagues across the entire business as we solve problems to provide a high level of customer satisfaction.
If you enjoy working within a team that puts customer services at its centre, as well as providing hands-on IT support, then this role may be right for you.
The Team
You’ll be joining a team of 6, within a wider department of 25, and play a key part in providing IT Support to over 700 internal customers.
The role is hands-on with plenty of opportunity for face-to-face contact with the huge variety of colleagues working at Cambridge Consultants. We’re providing technical support to corporate staff, engineers, scientists and more!
The team work on a rota to cover core business hours of 8am to 6pm Monday to Friday, we offer hybrid working and there’s always flexibility for ad-hoc adjustments and the team are often willing to swap shifts when needed.
What you’ll be doing
Your days will be varied, but on a typical day you can expect to be involved in the following tasks:
- Provide telephone, email and desk-side based IT support
- Configure and deploy desktops, laptops and mobile devices
- General servicing and proactive maintenance of hardware
- Create and manage support tickets
- Support for audio visual and video conference systems
- Provide IT familiarisation sessions with new recruits
What you can bring
We’re looking for applicants with experience in the following:
- Relevant experience in an IT Support role
- A passion for customer service and the desire to work effectively as part of a team
- The desire to learn and apply attention to detail
- Good interpersonal, communication and time management skills
- Experience of supporting Windows 10 and Office365
Benefits
Free canteen - breakfast, lunches and refreshments.
Future prospects
Cambridge Consultants is committed to developing its employees' careers and has a flexible policy for individual capabilities and preferences. Promotion is linked to merit.
Diversity & Inclusion
Cambridge Consultants is a workplace where everyone is welcome. When the brightest minds come together and feel included, that’s when we develop the most important technology breakthroughs. We believe that diversity can only flourish when everyone feels involved and has a sense of belonging. We welcome and value all people regardless of their characteristics and encourage applications from all backgrounds and dimensions of society.
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