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We are looking for a Senior Digital Service Designer to join our team.


The digital services we co-create, develop and launch with our clients are often transformational. They are not obvious, and we need a senior service designer who can make sense where there is little framework or direction in place. It may mean resetting the direction and asking fundamental questions. We offer you the chance to work with our clients to create a new digital direction and help bring the design to life with new business models and technology solutions.

The services we design are sometimes purely digital and sometimes have a physical element, making this a unique opportunity to do both. We want you to carve out your own role here and add to our momentum and achievement in digital services.

What you can bring

We are looking for creativity. We start with the pre-specification phase, so we need to be able to communicate ideas well with senior people in our client base. We want you to express and visualise your ideas. You will create original content – in words, images, video and multi-media, mixing the rich set of tools available today to work remotely and in person.

As an experienced designer, ideally you will be able to:

  • Work with clients to understand their needs, communicate how our team can help them and design a project to realise their ambition
  • Work alongside a client to imagine and create new revenue streams
  • Give support and leadership to the team to design a service that enables that revenue stream
  • Appreciate the steps in the service design lifecycle from conception to deployment and use this to shape a design through to a successful launch
  • Help to define and broaden our offerings

What we can offer

This is an opportunity to work with a range of clients – the big and the small. Some with existing products who are looking for new ways to deliver their offering, and some with a new product, a new idea or working service. They might have a limited understanding of the digital part and may need to solve a technological problem or be shown how to scale.

You must be inquisitive – to ask ‘why?’ and ‘how?’ To think about the emotion and the drivers and understand why one approach will probably work better than another. We are always working towards satisfying the ambition of our clients and finding ways for them to achieve new business outcomes. We have deep technology expertise, but we are focused on business outcomes, technology with a strategic need. We are looking for a business brain too; to explore the commercial motivations together with the technology aspects of a solution.

You will be at the front in designing the service. At Cambridge Consultants you will have a like-minded technology, engineering and science organisation behind you. People brimming with ideas and a hunger to solve problems. You need to know digital technologies, to know your clouds … and when to use the edge. You will understand the trends – for example digital twins or Artificial Intelligence of Things, or the potential of 5G private networking – and you know what the market is like; these might be outdated by the time you are reading this. You have to keep moving with the technology trends.

 

Learn about Life at CCWhat to expect when applying

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Benefits

  • Competitive salary, based on merit and reviewed annually
  • Company profit share scheme in addition to basic salary
  • Pension scheme
  • Life, disability and travel insurance, plus private healthcare
  • Free canteen - breakfast, lunch and refreshments
  • 25 days annual holiday plus public holidays, with flexibility to carry over / borrow
  • Relocation assistance if applicable
  • Excellent career development and training opportunities
  • Flexible working hours
  • Social committee
  • Discounted train season tickets, through Travel Plan Plus
  • Free shuttle service to/from Cambridge North train station, through Cambridge Science Park

Future prospects

Cambridge Consultants is committed to developing its employees' careers and has a flexible policy for individual capabilities and preferences. Promotion is linked to merit.

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